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FAQ
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WHICH CURRENCY PAIRS CAN I TRADE WITH THE SOFTWARE?You can freely choose among the optimized trading- pairs. Whether you choose just one or two pairs or split your capital between all pairs is entirely up to you.
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WHAT CAPITAL DISTRIBUTION WAS USED TO CALCULATE THE BACKTESTING DATA?In the overview, the capital was divided equally among all trading- pairs. In the calculation of each pair 100% of the capital was traded in the respective pairs.
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DO I HAVE TO WORK WITH ALL MY CAPITAL?No. The percentage of your capital that you would like to put to work is up to you.
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CAN I ALSO WORK WITH "LEVERAGE"?Yes, the software allows you to trade with leverage. Here you can also freely decide per currency pair whether and how high your leverage should be that you would like to use. Important: However, there is an upper limit that the software allows.
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CAN I INTERVENE IN THE TRADING OF THE SOFTWARE?At any time. It is up to you whether you let the software close a trade or whether you close it manually. You can also stop the software at any time so that it does not open new trades.
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WHAT HAPPENS IF I STOP THE SOFTWARE AND THERE ARE STILL OPEN TRADES?In such a case, the software closes the open trades as soon as it has calculated an ideal time to sell.
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WHAT HAPPENS IF I DON'T HAVE INTERNET ACCESS?The AI operates on external servers to which you have access to your software using your account credentials. Thus, the functionality of the software is not related to your Internet access.
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WHAT HAPPENS IF THERE IS AN ERROR IN THE TRANSFER OF LIVE DATA BETWEEN EXCHANGE AND SOFTWARE?Here the software checks itself in short time intervals whether the transmission of the data is still guaranteed. If there is a delay in the transmission of even one trading- pairs, the system restarts itself to re-establish the connection to the exchange. This ensures that the software always receives the correct data from the exchange to be able to react optimally.
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WHAT WOULD HAPPEN IF THE SERVERS WOULD BREAK DOWN IN CASE OF AN UNEXPECTED EVENT?Here, as an additional safeguard, a dynamic setting of "stop-loss orders" has been implemented. Thus, the software automatically sets a "stop-loss order" for each trade, so that in the event of a total failure of all systems, it can not come to a total loss of the customers assets.
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WHO HAS ACCESS TO MY FUNDS?Just YOU. Your capital is on your exchange / broker account. Thus, you are the only person who can make withdrawals of your capital. The software is only a tool which takes care of your trading for you. Thus, the functions of the software are also limited to trading.
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HOW IS THE SOFTWARE CONNECTED TO MY ACCOUNT?Using the API interface offered by the Exchange / Broker. The connection of the software with your account via the interface is done by yourself. The software guides you through the individual steps to successfully link them. Thus, you yourself ensure that the software only receives the necessary functions for trading on your account and can not make any transactions.
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WHAT HAPPENS WHEN THE MARKET COLLAPSES?The software can execute both "long" and "short" trades. Thus, it is possible for the software to profit from rising as well as falling prices of the trading pair. So it doesn't matter in which market phase you decide to activate and use the software.
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WHAT HAPPENS IF THE CONNECTED EXCHANGE COLLAPSES?The past has shown us that not only stock exchanges, but also banks can have liquidity problems from one day to the next. Therefore, we have decided to offer you several exchanges / broker you can use, to be able to spread your risk. You decide yourself if your capital works on one or more exchanges. If we do not yet offer your favorite exchange, we are happy to develop a special solution for you.
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CAN I TRADE ON THE SAME ACCOUNT AS I´M USING THE SOFTWARE?Yes, BUT only the trading pairs that you do not let the software manage. However, we do not recommend linking the trading of the software with other strategies. We truly recommend manual trading via a separate account.
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WHERE DO I DEPOSIT MY FUNDS?The money remains on your personal account of the broker/exchange of your choice. Our software only helps you with the management of your capital, but has no access to transactions to or from the account.
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WHAT DID "LICENSE FEE" MEAN?The LICENSEE pays a license fee to the LICENSOR, which enables the LICENSEE to set up and use the software for the duration of the contract. The fee(s) will always be invoiced before the start of the contract period.
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